Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, and account credentials when you sign up.
• Payment Information: Transaction details required for purchases and subscriptions. We do not store full credit card numbers; these are securely vaulted and processed by Stripe.
• User-Submitted Content: Feedback, feature requests, or brand suggestion messages (including ratings and optional contact emails) that you voluntarily submit through our on-platform forms.
• Usage Data: IP address, browser type, pages visited, and download history to verify account security, enforce trial limits, and prevent abuse.

2. How We Use Information

We use the collected information for:

• Authenticating your account and maintaining platform security.
• Processing transactions, managing subscriptions, and providing continuous access to your purchased datasets and dashboards.
• Sending transactional communications, including billing receipts, trial expiration notices, and account alerts.
• Providing customer support and responding to inquiries.
• Improving platform performance and market intelligence analytics.
• Complying with applicable legal obligations.

3. Third-Party Services

We utilize trusted third-party service providers to operate our platform. These providers only have access to the data necessary to perform their specific functions:

• Stripe: For secure payment processing, managing transactions, and subscription billing.
• Supabase: For secure database hosting and user authentication.
• Vercel: For web hosting and global infrastructure.
• Google Analytics: For tracking website performance and user behavior (data is anonymized).
• Resend: For secure and automated delivery of transactional emails, system notifications, reset password links, and administrative alerts.

4. Cookies and Storage Technologies

We use cookies and browser storage technologies (such as sessionStorage) to maintain your login session and temporarily remember your selected map filters (e.g., selected brands and regions) so you do not lose your progress when navigating between pages. Disabling these may affect platform convenience.

5. Data Security

We implement industry-standard security measures, including encryption (SSL/TLS) and secure database practices, to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. User Rights & PDPA Compliance

In compliance with applicable data protection laws, including the Malaysian Personal Data Protection Act (PDPA), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and associated personal data.

To exercise any of these rights, please contact our support team at support@scrappy.curioco.co.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. If you request account deletion, your personal data will be removed from our active databases, though specific transaction records may be retained strictly for accounting, tax, and legal compliance purposes.

8. Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information immediately.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes take effect constitutes your acceptance of the revised policy.